Code of Conduct

This code applies to Heuristiqs and to every company it creates or controls, and to anyone acting on their behalf.

Integrity

We tell the truth about what we offer, what it cannot do, and what has gone wrong. We do not describe a capability we have not built, and we do not describe a safeguard we have not tested.

Accountability

Every product, service, and significant commitment has a named owner. Consequential decisions can be explained afterward by the people responsible for them. When something fails, we say so, we fix the cause, and we record what we learned.

Restraint

We collect the least information a task requires and keep it no longer than the task requires. We do not design products, services, or practices whose primary purpose is to exploit attention, dependence, or asymmetry of information.

Lawful and fair dealing

We comply with the laws and regulations of every jurisdiction in which we operate. We do not offer or accept improper payments. We compete on the quality of what we build.

People

We treat colleagues, customers, partners, and the public with respect. We do not tolerate harassment or discrimination in any form.

Reporting

Anyone may raise a concern about conduct under this code through the channels on the Contact page. Concerns raised in good faith are taken seriously and never met with retaliation.